Last updated: 8 October 2025. Replace this date if you update the terms.
1. Introduction
Welcome to KeystageLab. These Terms & Conditions (“Terms”) set out the rules for using our website, apps and services (collectively, the “Services”). By accessing or using the Services you accept and agree to be bound by these Terms. If you do not agree, please do not use our Services.
2. Who we are
KeystageLab is a UK-based educational platform (operated by KeystageLab Ltd). Where required by law, KeystageLab Ltd acts as the data controller for personal data processed via the Services.
Replace the placeholders below with your real company details:
Company name: KeystageLab Ltd Company registration number: 01040506070808 Registered address: Ashleigh House, Barnstaple, Devon, EX32 8JY
3. Who can use the Services
The Services are designed for children in Key Stages 1–4, but accounts must be created and managed by a parent or legal guardian (a “Parent/Carer”). If you are under 18 you must only use the Services with the involvement and consent of a Parent/Carer.
4. Account, registration and security
- Account creation: To use certain features you must register and provide accurate information. Parents must ensure any information provided for a child is correct.
- Security: You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately if you suspect unauthorised access.
- Account eligibility: We may refuse or suspend accounts that breach these Terms or for other reasonable grounds.
5. Description of Services
KeystageLab provides educational content, quizzes, progress dashboards and optional paid features (the “Services”). Free account features and paid subscription tiers may vary over time. We aim to keep offered services up-to-date but may change or withdraw features.
6. Fees, billing & subscriptions
We offer a mix of free services and paid subscription plans. Paid features and current prices are set out on our website at the time of purchase.
- Billing: By subscribing you authorise recurring charges until you cancel.
- Payment providers: All card and payment processing is performed by third-party payment processors. We do not store your full card details on our servers.
- Invoices & VAT: Where applicable we will issue receipts. If you require VAT invoices or business billing details, please contact support@keystagelab.com.
- Cancellations & refunds: You may cancel a subscription at any time via your account settings. Refund eligibility depends on the plan and the time elapsed — refer to our Refunds policy (below) or contact support.
7. Refunds policy (summary)
We want you to be satisfied. If you believe you have been charged in error or need a refund, contact support@keystagelab.com within 14 days of the charge. Refunds are granted at our discretion and may be subject to deductions for services already used or administrative fees. Where UK consumer law provides automatic rights (for example, where a consumer cancels within a statutory cooling-off period) those rights will apply.
8. Content & intellectual property
All content on the Services — including text, images, videos, quizzes and code — is owned or licensed by KeystageLab. We grant you a limited, non-exclusive, non-transferable licence to use the content for personal educational purposes only.
- You may not copy, reproduce, distribute, publicly display, or make derivative works of our content except as expressly permitted.
- If you submit content (for example feedback or suggestions), you grant KeystageLab a perpetual, royalty-free, worldwide licence to use that content.
9. Acceptable use
When using the Services you must not:
- Use the Services for unlawful purposes or in a way that harms others;
- Attempt to bypass technical restrictions or access other users’ accounts;
- Post or transmit anything abusive, defamatory, obscene or otherwise objectionable.
We may investigate and take action (including suspending accounts) for suspected breaches.
10. Third-party links & services
The Services may contain links to third-party sites and use third-party services (hosting, analytics, payment processors). We are not responsible for third-party privacy practices or content. Use those services subject to the third party’s own terms.
11. Data protection & privacy
Our Privacy Policy explains how we collect and use personal data. Please read it carefully. If you have questions about how we handle personal data contact: support@keystagelab.com or our Data Protection Officer, Debbie Sherris.
12. Disclaimers & limitation of liability
We provide the Services “as is”. While we take care to provide accurate content, we do not guarantee that content is error-free or fit for a particular purpose.
To the fullest extent permitted by law:
- KeystageLab and its affiliates will not be liable for any indirect, special, incidental, or consequential losses.
- Our total aggregate liability to you for direct loss arising from these Terms will be limited to the amount you have paid to us in the 12 months before the claim (or £100 if you have not paid us in that period).
Nothing in these Terms limits liability for death or personal injury caused by our negligence or for other liabilities that cannot be excluded by law.
13. Termination & suspension
We may suspend or terminate your access to the Services if you breach these Terms or for operational reasons (for example maintenance). If your account is terminated for breach, no refund may be due. You may delete or close your account at any time via your account settings. Please review our Privacy Policy for how deletion interacts with retained data.
14. Changes to these Terms
We may update these Terms from time to time. If changes are material we will notify active account holders by email or by posting a prominent notice on the Services. Continued use after notice constitutes acceptance of the updated Terms.
15. Complaints & dispute resolution
If you have a complaint, please contact us at support@keystagelab.com. We will try to address your concerns quickly and fairly. These Terms are governed by the laws of England & Wales and the courts of England & Wales have exclusive jurisdiction.
16. Miscellaneous
- Entire agreement: These Terms and the documents they reference are the entire agreement between you and KeystageLab relating to the Services.
- Severability: If a court finds part of these Terms unenforceable, the rest remains in force.
- No waiver: Failure to enforce a right under these Terms is not a waiver of that right.
17. Contact us
If you need to contact us for any reason, please use the details below.
- Email: support@keystagelab.com
- Data Protection Officer: Mrs D Sherris — support@keystagelab.com
- Address: Ashleigh House, Barnstaple, Devon, EX32 8JY
Thank you for taking the time to read this.